Shopping Information Sales Tax California residents will be charged 8.5% tax for all sales. There will be no charge of tax for out of state residents. Gift Messages/Comments When an on-line order form is completed, you will have the opportunity to create a gift message of sixty characters, which will be printed on the packaging slip which will be included on with your order. Returns and Exchanges Your products have been especially made for your order. Our ingredients are made from quality products without preservatives or dyes. Our fragrances come from the South of France. Each blend is carefully made and packaged to your satisfaction. If you are not satisfied with your order you may return the unopened merchandise to La Bouquetiere, Inc. within 15 days from the date of purchase for a full refund. After 15 days you may return the unopened merchandise for exchange or store credit up to 30 days after purchase. A 25% re-stocking fee will apply on wholesale orders. Shipping fees may apply on exchanged merchandise. Returned, unopened merchandise must be accompanied with the original sales receipt. We do not offer cash refunds. Returned merchandise must be in saleable condition. Please allow two to four weeks from the date of your return for your request to be processed. In order to give you faster and better service we highly recommend contacting our customer service department at: Retail Customers: (800) 884-4833 Between the hours of 9:30am-4:30pm PST. Return address: La Bouquetiere, Inc. 539 Railroad Avenue South San Francisco, CA 94080 Fax Number: 650-636-2665 In the event you should have further inquiries regarding our exchange and credit policy and procedures, please contact Customer Service online here. Order via Online @La Bouquetiere.com La Maison de La Bouquetiere will attempt to make every effort possible to deliver your merchandise within the specified shipping time allotment, of seven to ten business working days. In the event items ordered are on "back order" status, shipment may be delayed. Items ordered together will not necessarily be guaranteed delivery at the same time. La Bouquetiere will notify you if an item(s) will not be available for shipping within thirty days. You will then be granted the option of canceling your order. Canadian and international orders are to be made in U.S. currency only. Shipping and Handling Charges - For Domestic Only. IF YOUR ORDER TOTALS DELIVERY CHARGES Up to $15.00 $6.50 $15.00-25.00 $7.50 $25.00-35.00 $9.00 $35.00-45.00 $10.50 $45.00-55.00 $12.00 $55.00-75.00 $13.50 $75.00-95.00 $15.50 $95.00-150.00 $18.50 $150.00 AND OVER: ADD 11% OF THE MERCHANDISE TOTAL For Rush: Please add the above plus 10% of the total purchase amount. Above shipping totals valid only in the continuous United States (48 states). Orders shipped to AK, HI, Puerto Rico and all other U.S. Territories will be charged an additional $10 for standard shipping and processing.